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About Us
Our Aim is…
Many homeowners pay more for their mortgage than they need to. Our aim is to encourage homeowners to get the most suitable rates out of their lenders by using our knowledge and expertise.
First time buyers often enter into mortgages which may not be best suited to their long term requirements. We hope to 'hold their hand' so that they can be guided through the process and advise on options available when selecting a mortgage to suit their needs.
Our promise to you…
We will provide you with the most suitable advice no matter what your circumstances
We will work with you to help you fully understand the mortgage process
We will explain all fees (if any) and if applicable, associated costs when buying a home
We will liaise with the lender on your behalf
We will give advice on a choice of insurance and protection policies to help prevent you losing your home due to unforeseen circumstances
We will help you complete all relevant forms
We will keep you updated on the progress of your mortgage application
We will provide you with contact details so that your queries can be dealt with quickly
We will contact you when it is time to consider switching lenders for a better rate
Our Mission statement:
Putting our customers at the heart of our business means that at each stage of the mortgage advice process, customers can expect an honest, transparent, efficient and professional service.
We know our customers well through fact finds. Our advisers consider individual needs and recommend solutions that are right for the customer and are affordable.
We keep detailed records of the priorities we identified and we use clear, concise and plain English promotion material to explain the risks and benefits of products and services we discuss.
Should any of our customers have cause for complaint then they can be assured that it will be dealt with swiftly and professionally.
We know that unless we are fully committed to our customers, we will not retain their loyalty and they will be unlikely to recommend us to their friends and family.
Your home may be repossessed if you do not keep up repayments on your mortgage
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